Sandra Bragg Berry sent a message to Jeff Dailey that said:
My homeowner insurance renewal with Farmers has been mishandled. I have tried to resolve this with the agent and with billing but I am not satisfied with what has happened. My home insurance is important to me as I am sure it is to you. I have been a customer of Farmers since 2016, filed no claims and never missed a payment. Will you help? Can you help? Thank you.