stephen staples sent a message to Robin Hayes that said:
Dear Mr. Hayes My name is Steve Staples we booked a flight with your company on April 2020 flight 85 from Buffalo to Orlando for a cruise with our grand children which was canceled My wife and I our in our 70,s and she is not in good health I know we will probably never fly again. The $1347.94 we charged could very mush help us our at this time If you could please try to help us out I would be very grateful we have used JET blue before and even sent a e-mail telling you of our experience which was very good. THANK YOU AND STAY SAFE Steve Staples @steve48staples@yahoo.com