Annette DeFarias sent a message to Robin Hayes that said:
We have been Jet Blue customers for well over a decade. Since this (Covid 19 issue sadly) I have tried to reach out to Jet Blue numerous times I had Jet Blue travel bank credit close to expiring. I was told to send an email to (dearjetblue@jetblue.com) which I did numerous times was told I would receive a response with 7/10 days NEVER DID. According to your President & COO Joanna Geraghty all Travel banks were to be extended up to 24 months. On the phone I was told my account was going to be on next run, this was NOT happening. So, not to LOSE the funds I booked a trip I really did not want. hoped for a response and called number of times spent an hour at a time on the phone and NO ONE was HEL{FUL each Supervisor would not help. its been well into almost 2 months. WHY IS IT FAIR I have to suffer chance losing funds and now a trip I really DO NOT NEED . HORRIBLE CUSTOMER SERVICE..... I want to be able to CANCEL THIS FLIGHT get my $$$ back on my Jet Blue Credit card and CORRECT TRAVEL BANK extended as it should have for the 24 months. I understand this pandemic is unforeseen. Horrible Customer Service for Customers that are Loyal are not Acceptable. Please help!
