Paula Neal sent a message to James McCann that said:
I'm writing today to express my extreme frustration and disappointment with 1-800-Flowers. I placed an order on 5/3/18, a Mothers Day gift, in which the item arrived severely damaged. The stems were broken and the flowers were brown. I contacted your customer service right away in which I keep getting the run around. First of all you never speak to the same person twice which causes problems in that no one knows what the other person has done. Secondly, I'm told my replacement order cannot be resent until 5/19/18. Next, I got a response relating to something I did not order. Then I'm told the item I originally ordered isn't available in the area in which I had shipped to (then why was it available originally?) Then I'm told I can't receive a refund or cancellation. And lastly, I'm being short changed on my refund. I'm not expecting to receive a refund for shipping however I do expect the correct refund. My subtotal was $44.99 minus a $6.75 discount. According to my calculations that total should be $38.24. You company only wants to give me $28.10 back. I've given your company ample time to make this right. I will be happy to send you photos of the damaged flowers and copies of the correspondence between myself and your company. Customer service is of the upmost importance to me and when I feel I'm not being addressed as I should it makes me not want to ever do business with that company again. I greatly appreciate your time and hope you take my concerns seriously.