Richard Grant sent a message to James McCann that said:
Mr. McCann,
I know you are super busy, and probably don't have much time to read an email from a repeat customer, but I wanted to reach out and show you the way your customer service team dealt with my situation. I ordered a gift basket on 29 April for delivery on 08 May. On 08 May it stated that it was in the area of the recipient, but wouldn't be delivered that day. I completely understand that things happen, and was ok with that. My issue is that on the 9th it was "on the truck for delivery", but was never delivered. Then on the 10th and the 11th, it still wasn't delivered. It completely missed the occasion (Mother's Day), but shouldn't have. I raised my issue to Customer Service (see email below), but they never looked at my order. I still haven't received an email back after Customer Service's initial response, even though I replied with questions. The product was thankfully delivered today, so all is well now, however, I just didn't want this to happen to another customer and for a customer to feel like Customer Service team didn't care about them. My package was 4 days late, and I understand things happen, and that your company can't "un-late" the package, but I still would have liked customer service to have responded a little better and to actually care. Thank you for your time, and have a wonderful day.
Best Regards,
Richard Grant
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