Missy Hanks sent a message to Julia Stewart that said:
Ms. Stewart- I am contacting you after receiving no reply from the Customer Service division of IHOP or the franchisee. I am a frequent visitor to IHOP in my hometown. However, after a recent visit to the store in New Orleans on Canal Street, I am both offended and sickened by what I experienced. After a night of touring the French Quarter, I took my family to the restaurant for a late night treat. After we were seated and our drink order taken (4 ice waters please...it was hot outside!), we were approached by an employee (not our server) informing us that they didn\'t serve ice water but instead we would have to purchase water bottles at $1.50 each. We agreed and enjoyed our meal, but as the evening progressed, we began to notice that not everyone was forced to purchase water. As we exited the establishment, we noted that Caucasian or ethnic customers had to purchase water bottles, but African American patrons were served ice water in glasses in addition to their drinks/meals. This is ridiculous and I am offended not only by their actions but by the inaction of the company and franchisee. #alllivesmatter
Thank you for your reply.
