Joyce sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
July 4, 2016
Marvin R. Ellison
J.C. Penney Company, Inc.
Plano, Texas
Dear Mr. Ellison:
This is in regard to a crock pot that I purchased, which I thought had a $10 rebate. When I received the card, it says 12 dollars.
First of all, to my amazement, the rebate came in the form of a gift certificate. In my opinion, whenever there is a rebate, it should be a rebate; i.e., in the form of CASH.
When I looked at the card, it says good through 01/17 so at that time I was thinking no hurry to use. In very SMALL letters, above it reads: “Funds do not expire but fees apply.” Upon receipt of the card, I put it in my wallet to use. I happen to notice it in my wallet and decided that I would use it this weekend.
At first, the sales clerk thought I had used the card. I assured her that I had not used it any of the amount. She then called a manager and he informed me that the fees had used the amount and it had a zero balance.
My question is: WHY WOULD YOUR COMPANY ISSUE A “REWARD CARD,” as it is called on the card, and put an expiration date of 01/17???? Didn’t you know already that there would be no fees left if I waited until 01/17???? To me, this is a case of fraud!
I would appreciate a check for the $12.
Sincerely,
Joyce
