NANCY S sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
Just want to compliment you on the way your run your airline!
Not only are your flights consistently on time, your employees courteous and professional, but I really appreciate that you have continued to refrain from charging for bags and allow me to carry a credit if I need to cancel or change flights! Though I do not whimsically change flights, I have had family situations that required it. Thank you for keeping the customer your prime concern! On my last flight, I sat next to Richard Manning, another devoted Southwest fan!