Calvin sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
centurylink
PO Box 91154
Seattle, WA 98111
October 18, 2016
Dear Mr. CEO centurylink-
Just wanted to say how "wonderfully" utmost awful is century link customer service were: customer care-managers/supervisor s/finance/technical support teams.
I am a long term centurylink customer and it all happened after July 4th, 2016. I came home with no internet. I called in and asked for help to fix-up the problems that I currently have. " I work from home so it's important that I MUST have Internet access",stated by me to the customer care agent and manager. {{First call time calling in}}
Let me fast forward to 2nd call-in several weeks later; problem no solved.
Another month(s) went by---3rd call-in; same conversation and promising to get it fix with the 3rd manager.
Then October came and talked to the last manger and he seen to "sorry that he does not know what happened to my situation/matter." AND promising to fix the problem right away. My patient ran low with centrylink and I've stated to cancel my service and refund me my money. " I pay in advance for an entire year"
Now Mr. CEO, what type of liability do you think that may cause me to go from my home to coffee shops Monday-Friday to work because of centurylink true "customer care."
Are you ready - this is the most funniest thing out there. centurylink charged me for the 3 months of service that I've never used. On the other hand has stated that I'll be credit back for those months of not having service.
Here I am today 10/18/2016 sharing this wonderful service that centurylink treated at most awful customer care onto their value customer.
ps. Technician are currently trying to fix the problem and he told me that he'll come back to get it fix.
Sorry for the rambling on and on with centurylink customer service care.
Best,
