James Stencel sent a message to John Bryant that said:
Mr. Cahillane,
I reported a product problem online, case # 032949658A, regarding a Kelloggs' product on May 8. The email response stated "Your e-mail has been received and a Consumer Affairs representative will respond soon. " I was hoping that you could let me know how Kelloggs' defines the word soon.
I am sure that you are very busy and are probably unaware that it is taking your people a long time to get back to your customers. I followed the instructions on the web page. I reported the store where I made the purchase, I sent a picture as requested.
This delay in Kelloggs response makes me question whether there so many product issues that it takes weeks to get back to consumers? Does customer support hope that if they wait long enough that the issue will go away? Or is that group severely understaffed?
Thank you for listening to me
Jay Stencel
