Diana sent a message to Muktesh Pant that said:
Just found out what happened when a deaf couple tried to order food at your KFC store in Mississippi. Shame on you that your employee is so ignorant! I am shocked an disgusted that you allow this to go on. Hopefully all customers will stop buying from your stores and you need to make your employees aware of common decent treatment. You never treat anyone the way this stupid employee treated this poor couple. Shame on you. Have you not ever been discriminated against?