Laura Lesak sent a message to Kevin Mansell that said:
Dear Mr. Mansell,
On Oct. 29th I placed an order that I was to mail to my son in WI. When it finished, it went to my address in TN. I called your customer service number immediately so the address could be changed. The person on the line couldn\'t find the order and wanted me to replace it. It took about 20 minutes on that call. He then transferred me out of the customer service area when I asked to speak to someone else. By the time I got back to customer service it was too late to change the address. This customer service rep did find the order. I was paying for the shipping and it was not because I didn\'t call in time. I was also moving out of state on Nov. 5th and wouldn\'t be there to pick up the package. I asked to speak to a manager and just like the first guy, I was put on hold to wait. He came back on line 3 or 4 times and no one was available to speak to me. I ended up paying for shipping on that package 3 times, once to TN, once to FL and once to WI. There was a lot more talked about on this call that I would like to speak to someone about. I\'ve been a loyal customer for a long time and had good experiences with customer service before. I did fill out a survey explaining what happened. Of course it said no one will contact me, which I think is not a good business practice. I\'ve worked in customer service for over 30 years as service rep and manager. I expect someone to call me. Thanks for your help, Laura
731 206-0222
