Diane Michael sent a message to Rodney McMullen that said:
Good Morning Mr McMullen
I would like to talk to you about a personal matter of my son who worked for you at your store in Mt Juliet TN. I don't want to go into detail until I get a reply. This is not just a comment or a complaint. This is a personal matter that I think you may be able to help me with. I received a letter from you along with millions of other loyal customers and I thought you looked like a nice man that could maybe help understand my issue.
I would love to converse with you about this.
Please take the time to hear me out.
Regards Diane Michael