Sherrill Sumbry sent a message to Marvin R. Ellison President of J. C. Penney Company Inc.- email address that said:
Kudos to the Valparaiso Indiana JC Penny Store Jewelry Department. The entire staff went the extra mile to research a ring that was shipped back to the vendor. I had been watching for months. I went into to the store weekly. After getting the store manager involved. There where able to get the ring returned to the store and I am surprised at the extra effort and very happy. "Kudos to the staff". You have a great team marketing the store name. AWESOME customer Service. Thank you.