Wing Lau sent a message to David King that said:
I am very surprise that a company will not offer a customer service phone number on line.
I have sent 3 e-mails to request my lab results in the last 3 weeks and got no answer.
My account shows my lab result back 2016. I am not sure where are my lab results for the last 2 years.
I am not sure I will use your service any more.