Palfy Sandy sent a message to Larry Merlo that said:
Your CVS.com is lacking many aspects of what a website should be. Store #5941 is unresponsive at times, rarely has prescriptions on time, donât text when prescriptions are ready & when calling pharmacy Iâve been put on hold for inexcusable lengths of time. Most of the CVS apps in our area have unacceptable ratings. Something needs to be done.