Gail Aust sent a message to Edward Lampert Chairman and CEO of Sears Holdings Email Address that said:
Last evening, I received the following email (the first one). Since we live in Colorado not New York, you can imagine my surprise and bewilderment. I double checked and do not have a Visa card ending in 0411 so I was more confused. This morning my husband called Sears and after speaking with several people, he was informed that "somehow they had inadvertently used my email address instead of the correct purchaser and that the purchaser had been sent an email with the corrected information."
We thought everything had been rectified and the issue was taken care of. Early this afternoon - here comes another email requesting that I do a survey regarding "my" purchase. Also copied and pasted below the first email.
We have shopped with Sears using our Sears credit card and currently are paying on a washer/dryer that we purchased last December.
After the fiasco of receiving too much information regarding another customer, I would be very leery to shop at Sears. I am afraid that they would divulge my personal information to a complete stranger that they evidently have done with the other customer.
Thank you.
Gail Aust
Sears
6:42 PM (21 hours ago)
to me
Were processing your order! Please see inside for what to expect next, Gail.aust777.
Sears®
Have Questions?
VIEW CUSTOMER SERVICE
APPLIANCES HOME CLOTHING ELECTRONICS OUTDOOR TOOLS CLEARANCE WEEKLY AD
Thank you for your order, Gail.aust777.
Were processing your order #868320187, placed on Thu, Mar 15, 2018.
HERES WHATS NEXT:
Delivery Items: Well send you another email soon with all the details regarding the item(s) youre having delivered.
Our delivery team will call you the night before your scheduled delivery to confirm your two-hour delivery window. If you need to update your address or change your delivery date, please visit our delivery rescheduler.
We want loyal Shop Your Way members like you to save more and have fun doing it. You can see what you saved and earned below.
We hope you had a great shopping experience today. Please keep this email as your receipt.
Thank you for shopping with Sears.
THINGS TO KNOW:
Most items can be returned 45 days from purchase, 30 days for all delivered/installed items. All in-store returns require a receipt. See Sears.com or ask an associate for complete policy and exceptions.
Order Details view or manage your order
DELIVERY STATUS: Processing
Delivery Address
jeredith lindstorm
270 buffalo rd
unit 27
East Aurora, NY 14052
716-652-4346 Order Date
Thu, Mar 15, 2018
Salescheck #
093000492374
Estimated Delivery Date
Sat, Mar 17, 2018
ITEM DETAILS
Kenmore 20232 3.5 cu. ft. Top-Load Washer with Deep Fill Option - White
Size: 29.0 x 27.0 x 46.0
Condition: New
Sold by SEARS
Sears Return Policy
Mfr# 20232
Part# 02620232000
KSN: 1954744
UPC: 883049449753
Make sure it fits
PRICE QTY ITEM SUBTOTAL
Sale 329.99
Reg. 539.99 1 329.99
SHOP YOUR WAY®
Member Number Ending in 1135
You earned $3.49 in points(3490 points) on this order. Your earned points will be available after your order has been delivered or picked up. see points details
Points displayed are estimates only. Points earned vary based on purchase(s), offers, cancelations or subsequent modifications to your order. Expiration dates vary. Visit www.shopyourway.com for details.
Order Summary
Sale Price Savings 210.00
Other Charges
Installation Required Parts 18.99
Haul Away 25.00
Sales Tax 39.72
Shipping Delivery
Delivery 79.99
Delivery Discount 0.00
Total Due 493.69
You saved 210.00 on this order
How You Paid
Total Charged to Visa ending in ************0411
493.69
Sears Online Team
1:49 PM (2 hours ago)
to me
Hi jeredith,
Thanks for making your Appliance purchase at Sears.com. You have been selected to participate in a survey to understand how easy your shopping experience on Sears.com was.
We value your time, so the one page survey is designed to be completed in less than 2 minutes. Please start the survey by clicking below link.
Click here to take the 2-minute custom survey.
Thanks again,
Sears Online Customer Experience Team
