John sent a message to Carlos Ghosn President and CEO, Nissan Motor Co., Ltd. – email address that said:
Let me begin by saying how much I am enjoying my 2012 Nissan Leaf.
Except, it recently started exhibiting whirring, then banging noises when running the A/C.
I discussed this with a Nissan Lokey Clearwater Service Advisor, who described and educated me (at voluminous length, ((almost wondering about mania)) about my issue.
He eventually advised that it would be a leaf or rodent problem, and quoted me an $89 service.
The reality is that my vehicle is in the shop with a possible 1000+ repair. I have been waiting until the end of this business day with subsequent requests for a callback, voicemail, anything! Nada.
OK, life happens. But what doesn't need to happen is a flagrant 'bait and switch', and cavalier disregard and ignoring of anxious consumer concerns.
I want to give you fair notice of my responsibility to share this concern with Nissan Corporate, Nissan forum and CEO Carlos , and to aggressively pursue resolution of ignored and potentially punitive consumer alternatives.
Best regards, John
