DEBORAH PAPE sent a message to Dennis R Glass that said:
I am writing to you to express my extreme disappointment with Lincoln Financial. My mother has 2 insurance policies with your company. Sometime last September we received two letters advising us that the policies were maturing and we could opt to extend them. Unfortunately, we did not respond before the deadline because My mother had serious health issues and was hospitalized several times during that time. I called on 12/15 and literally pleaded to extend the maturity dates indefinitely and was denied. Then I was told that we would receive information prior to the maturity dates of 5/1 and 5/20. To date, we have received nothing. I called on 4/26 to ask and was told a letter would be sent on the maturity date. I called again on 5/15 and was told that nothing was noted regarding anything being sent to us and that someone would investigate and call back. I called again today on 5/18 and received the same response.
Needless to say, I am extremely upset. Lincoln Financial denied our request to extend the maturity dates indefinitely because I was late, but we are to accept Lincoln's excuse for not delivering "whatever" in order to give my mother her money. Due to your delay my mother has lost the interest on the money that could have been deposited and I have lost time following up. I am my mother's caregiver and time and money are valuable.
I would !like to know what you/your company are going to do to compensate this loss.
My request is to EXTEND the maturity dates indefinitely on both policies. I know you can do that!