Kenneth Workman sent a message to Dennis R Glass that said:
I'm a longtime (in excess of 25 years) policy holder of a Lincoln Financial Annuity. I have become extremely frustrated with the internet service that should allow policy holders to access their account status. Approximately three weeks ago the Lincoln Financial IT staff changed something whereby it is not possible of account holders to access their accounts via several of the previously usable internet browsers. I've called the Company and they acknowledge there are problems but give no indication when the problems will be resolved. I think you'll agree that three weeks with incorrect internet service is unacceptable. Why is there no mention of this problem on the Lincoln Financial web page? After twenty-five years it is disappointing to see the Company act in such an unprofessional manner.