Beth A. Shepard sent a message to Terry Lundgren that said:
8 November 2020
As Macy's CEO you are likely not aware of staffing practices at individual stores; nor should you be. I believe, however, that if I was in your position I would want to read my words (or pass them on to the appropriate executive person).
I was hired as a temporary holiday sales person Level 1 for 2020 (store #71702 in San Antonio, TX) and I attended training on November 4th and 5th (employee #11252342). While I understand the pragmatics of online training, the presence of those responsible for training would have been most helpful. I could not reliably access the online training and although told that our online progress would be "monitored" that apparently did not happen. I unknowingly accessed the Executive Training module and once I realized this error, I was unable to locate anyone to assist me (eventually located in a 'private' area, as I was told in no uncertain terms that I was not allowed). It was a demeaning experience in the form of an unprofessional lecture.
Staff trainers represent Macy's attitude towards it's employees, and sales staff represent the Macy's image to customers. I would have represented the company well; I am an educated woman (The New School and Yale), and having lived in San Antonio since 1994 (university professor) I understand the unique culture here. The city of 1million + is majority Hispanic and Mexican Nationals often travel to San Antonio to shop.
I am disappointed that I will not be representing Macy's (I chose to discontinue my training following the unsettling interaction with training staff).
Beth A. Shepard
San Antonio, TX
By the way, under the Reach Out Now tab on this website, Mr. Lundgren is listed as the CEO