Tracy D. Grant sent a message to Terry Lundgren that said:
Hello Mr. Lungren,
I am re-sending this email with the incident number:151023-004638.
I am contacting you for the second time concerning a complaint I made in regards to the telephone customer service I received when I simply wanted a price adjustment on a purchase I made at the Macy\'s store downtown Brooklyn, NY. store.
After writing to you, I received an email, with an apology, stating the following from Karen Carillo at macys.com Customer Service, on 10/28/2015:
"Thank you for your email.
I\'m sorry for the delayed response and for the inconvenience. Please provide us a good callback number and the best time to call you for us to get the credit card information for the adjustment. We will honor the sale price on the items on 10/23/2015 with the 30% off. Please be informed that we may need to get credit card information over the phone for security purposes. Kindly attach a copy of the receipt of the purchase for us to get further information about the items."
I complied with her request the same day. After not hearing from her in a timely manner, I emailed her again. To date no response.
I am a very loyal customer and very upset with the lack of assistance that I am receiving. Please help!!!
I can be reached, at any time, at 929-275-0801. Again, the incident number is: 151023-004638.
Thank you for your anticipated cooperation in this matter.
