Helen sent a message to Barbara Rentler – Chief Executive Officer of Ross Stores – Email Address that said:
On Saturday, October 8, 2016, my daughter and I were shopping at Ross, located on the corner of National and Sepulveda, Los Angeles, CA 90034. As we were leaving the store, approximately 10:00, an older woman using a walker and with two Ross bags approached a person at the checkout and asked if she would call her a cab. This person refused and told her they were not allowed to use the phone for outside calls.
Considering the circumstances of this lady I felt it was inappropriate to refuse her request. Shameful.
We offered this lady a ride to her residence which happened to be a board and care facility not far from the store. She indicated she had taken a cab to the store.
As a side note, as we were about to leave, several of the young employees gathered outside the store to essentially "high five" one another. Their language was inappropriate as well.