George sent a message to Ross McEwan – CEO, Royal Bank of Scotland – Email Address that said:
RBS Insurance Claim
Many thanks to the insuarance staff who dealt with two related claims for treatment while I was in US two weeks ago.
Quick response while in hospital and when I came home.
You will not recall, but your personal staff dealt very effectively with my reclaiming insurance after a cancellation several years ago, following a criticism of staff slow respobnse ; this latest response was very welcome and a positive sign of the Bank's reputation
