Don sent a message to Mark Fields – President and Chief Executive Officer of Ford Motor Company email address that said:
I'm a long time Ford owner. I have owned a Aerostar van, than Ranger truck, Escape, and now a 2013 Feista. I bought this car because of the reliability i had with the other vehicles. I drive a 142 miles total going back and forth to work. I depend on a reliable car to get me back and forth to work. I have had this car going on three years and had the transmission replace times and now it is having problems again. I cannot afford to keep taking off to get this car fixed. I love the car, hated the transmission. I was going to get my wife a Fusion when I got this paid off, but I don't know now. I know nothing will be done, but I had to get this off my chest. Don't know if I will buy another Ford.