Mrs Val Sutherland sent a message to Marc Bolland that said:
Good evening Steve, On the 3rd September I presented my hot drinks voucher dated 31st August and was informed that it was not valid. Several customers also had the same and the Assistant asked us to complain. Earlier in the year I received notification that the dates were being ignored. Unfortunately I live 12 miles from an M & S cafe and due to the restrictions was not able to get to the Towns regularly. I still have five un-used vouchers. Perhaps you will kindly look into this matter for me. Thank you
