ashley Holder sent a message to Marc Bolland that said:
I am totally frustrated by the lack of Customer Services ability in your referral team. As a retired businesswoman who has achieved the Queen Award for export, I am surprised and despairing of what is happening to M&S. It would be wonderful if your customer services even read my emails properly, but if you read the answers from Customer services in South Africa and from the answers from the referral team also you will see that my issues have not even been addressed properly. I am shocked.
I think that it is important for the brand, that in this market, Customer Services should be of a far better level than they are.
