JenniferJohnson sent a message to Marc Bolland that said:
I have tried to return an item but never got sent any paperwork a collection was arranged by Hermes but they couldnât take it as no paperwork I have phoned many times at my expense I am now getting rudeness from a member of staff who cut me off when I called again I was put through to the bank suppose she thought it funny.
J.Johnson.
