PAUL and ELIZABETH STAFFORD sent a message to Marc Bolland that said:
With the start of food deliveries with Ocado in September, why as loyal M&S customers for many years, will we not have the same priority to online deliveries as Ocado's existing customers? You have stated that there will be limited availability for us - why? M&S are supposed to have a 50% share in the this venture surely you should insist on a 50 / 50 availability for YOUR LOYAL CUSTOMERS!
We have been unable to shop in M&S for the last few months due to self isolating which we are continuing to do, and have sorely missed it. We hoped this would be ideal for us, but it would seem we cannot even register - we are very very disappointed. What do you propose to do about this?