Matthew Crawford sent a message to Arne Sorenson that said:
Hello Arne Sorenson,
I have been waiting for 27 days for your customer service to return a simple answer as to the justification for a 250$USD charge to my credit card for "some damages" in writing.
I have contacted your customer service on the Marriott website and was ignored twice and on the third request they finally provided the vague answer "some damages".
I have since contacted your Twitter team and they also have failed to answer a very simple question.
Is this the quality image you desire for Marriott?
My daughter and I stated at Courtyard Dallas Allen at Allen Event Center from Sat Dec 28 until Sun Dec 29th
Additional details sent to your LinkedIn account and will be provided as requested.
Thank you for your attention to this matter
Matthew Crawford
