Rene sent a message to Arne Sorenson that said:
Hi Arne,
how do you think about an e-mail a 3 month converation, to correct missing points with your loyalty program?
Devaluation of some best in class program elements by more than 2/3 is one thing, not keeping promotional and service center promises is a completely new dimension.
Well you keep up the SPG experience level or is becoming "bonvoyed" the new agenda setting?
Thanks & best regards
