Carlotta Pentecost sent a message to Marvin Ellison that said:
Mr. Ellison,
I read were you had taken over at JC Penney in the position of CEO.
I would like to talk to you about how I was treated in regards to my JC Penney charge card. I also paid on time, in fact paid off my balance. I received a new card and went in to make a purchase and was told my account was closed because I had not used it enough! Also, was told to just reapply for a new card. I have been with JC Penney\'s for over 15 years and was told sorry nothing to be done but to reapply. I am only contacting you because of your statement in an article in our local paper (AJC) stating you were focused on customer loyalty.
If you could take time out of you busy day to speak with me, I would appreciate it. My name is Carlotta Pentecost number 770-312-7272.
Thank you again.
Sincerely
Carlotta Pentecost
