Joyce Nelson sent a message to Marvin R Ellison that said:
I am emailing you because of the JC Penney store in Port Arthur, TX. I have never seen a JC Penney store look so junky. Before you leave please take a look at the store because the JC Penney that I use to purchase merchandise from was the best of the best. I was able to go and find me a suit at a reasonable price with quality. If I had a picture I would send it to you. It discourages me from shopping especially in the women department.