Cole sent a message to Ajaypal Singh Banga that said:
Hi,
I have had a very bad experience with your MyCard Mastercard product when contacting them on 1300135538. I have spoken with the card services team several times in the past on behalf of my disabled farther and they have always promised to send forms so that I could be added as an authorized person on the account. This has not happened as I have never received these from them.
The problems that I have at the moment is that for some reason, my disabled fathers credit card has been maxed out when there is no like hood that he has made transactions against it to this extent. As he has problems talking and thinking these days, he can not even communicate enough with your staff to the degree that is required to enquire about his own card as they do not take in to his account his disability. I have had many conversations with your personnel about his disability and they seem not to have the ability to understand these issues and how they need to be serviced.
At this point I am temped to consider lodging a case of discrimination with the Financial Services Ombudsmen here in Australia as this is unacceptable.
I requested to speak with your complaints hotline to the people at cardservices and the people that were not able to help; nor record a complaint's names were Elease Ea90405 and Joey 8225. Joey claimed that the numbers provided are their employee numbers.
The telephone call I had with them occurred between the hours of 17:30 and 18:30 Australia Eastern Standard Time.
Regards,
