MARK HOLMES sent a message to Ajaypal Singh Banga that said:
My card, carrying a $500 balance, was rejected when I attempted to pay for Christmas dinner. My phone call was dropped on the second attempt to your 800 number. This complete lack of caring on your part put me in a very bad position. Do you know that your organization's inability to execute routine transactions results in problems for your clients. If this is the best you can do, please find something else to do that doesn't affect others when you fail like this.
