Consuela sent a message to Greg Creed – Chief Executive Officer, Yum! Brands, Inc. – Email Address that said:
Me and a friend was at your guys restaurant in Bloomington Indiana store, we had the worst service ever. The restaurant was very dirty no napkins, no sauces were out, the sauces were in boxes all over the counter. The person who was taking orders was favoring the drive thru line it took 10 minutes to get my order over 10 minutes to get my food all I had was a burrito, when we were there they were not to busy. Yes they had only 3 people two cooking one taking orders. They were very rude and not concerned when orders were getting messed up got upset when you corrected them. It's not fair to the customers or the employees when there isn't enough help. They should of closed for the day they were many unhappy customers and upset employees. I will always continue come to Taco Bell unless the poor service continues. Thank you for your time.