Ronald sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Michael D. White
I am writing in reference to a situation that I experienced with DirecTV. I have been a loyal customer since 2012 and a lot longer way before then ever since DirecTV existed. I did an upgrade on December 31,2016. I had 5 receivers and added an additional one. After the technician left I had an error code which states that the SWIM splitter exceeds the number of receivers that are connected. So on January 1, 2017, I contacted DirecTV and boy oh boy the frustration started and continued until the next day with no prevail of anything solved. I got the run around from at least 10 represenatives from DTV will call you to automated phone calls to set up service appointments. I called and talked so much to so many reps and continued to get so frustrated that I decided to just cancel my upgrade and asked to waive my early cancellation fees for only 48 hrs of service that did not work properly from the installation. No one ever called me back so I keep calling and had to explain everything over and over. I was told that there is no grace period of cancellation for early termination. I was advise that I would owe $460.00 plus taxes for cancellation. I feel that that DTV has given me a very stressful and frustrated experience. I had a lot of conflicting answers throughout my phone conversations. I most likely will be terminating my account with DTV and paying the termination unless you could feel my frustrations of my bad experience and waive them for me. I really did enjoy my stay with DTV, but as we get older things like this in these days can stress you out enough to make changes.
Thank You
Sincerely
Ronald
