Susan sent a message to Michael OâLeary CEO, Ryanair Email Address that said:
Michael Hickey (Chief Operations Officer) or to whom it may concern,
Once again I am sending these documents regarding the serious health issues my daughter, Erin Kendall Cover, faced that caused her to have to cancel her flight on Ryanair Friday, November 20, 2015. I can send you additional documents from the Poditrist and Infectious Disease Doctors, her MRI results that show she had Osteomyelitis, her records from the infusion clinic in Orlando where she needed a PICC line for 6 weeks of intravenous heavy antibiotics to treat theStaphylococcus infection.
Please review and follow up! I will be sending this to my attorney as well!
Thank you,
Susan
Dear Ms Cover,
We acknowledge receipt of your recent correspondence.
Whilst we sympathise with your view, we regret that our position as set out in the letter dated 22/01/2016 remains unaltered.
