Navin Agrawal sent a message to Marco Zappacosta that said:
I hired a custom cabinet maker through Thumbtack.com and according to Thumbtack.com, they had verified a background check. After, 3 months of waiting for my cabinets to be built and installed, the cabinet maker never shows up for installing the cabinets. He had given me design specs and even created a sample of the cabinet and door style I had chosen. Everything seemed legit and thinking that this person was recommended thru Thumbtack and that on Thumbtack's website, it said his background had been verified. I Googled George Meszaros, Clearlake CA and found he has an extensive criminal record. Now, Thumbtack is telling me they are not responsible. I have paid the cabinetmaker $17,500 for custom cabinets in my kitchen, pantry, laundry, and rental unit downstairs. I have no kitchen and all my plans for having my old parents to come stay with me from Florida for the Thanksgiving and Christmas holidays are shattered. Also, I was expecting to rent out the unit downstairs for $3500/month in order to help me pay for my mortgage and now that has also been shattered. This has affected me emotionally and financially in a very big way and Thumbtack thinks it has no responsibility in this. If Thumbtack does not find a resolution, then I have no choice but to publicize this with the media and file a lawsuit.