Smith sent a message to Matthew S. Levatich – President and Chief Executive Officer of Harley-Davidson, Inc. – Email Address that said:
Morning sir.I wanted to contact you on the outstanding job received by the staff at Laconia Harley.I was traveling and had a nail in tire.I plugged it and they were down the road so I stopped in during bike week this pass week.Not only did they take me in quickly but also found another problem that could have ended tragically in my travels. Great service and great people.We are retired and travel around the country on my 07 which has 169,000 miles on it now.You have some shit places but many that treat travelers well.I use to have a number to report to you all ( good or bad) but lost.Again GREAT job by the people of Laconia Harley.Know your a busy man but if you find the time would like to tell you more......Thank you
Smith
