Jose sent a message to Peter Agne President and CEO, IKEA – email address that said:
Mr. Agne, I am sure you are quite busy. But, I had a very very bad experience at a local Ikea and I would like an opportunity to speak to you regarding this. My family was looking to purchase merchandise in an amount of about $1700, not too large but substancial nevertheless. I would appreciate a number where I may be able to reach you.