Ute sent a message to Daniel P. Amos – Chairman and Chief Executive Officer of Aflac Incorporated – Email Address that said:
Mr. Amos,
I realize that this is unconventional and over the top, but I have been battling with your company for five months now and am at the end of my wisdom.
When I signed up in April 2016, I asked for automatic withdraws from my bank account. The broker I dealt with made a mistake with my policies and accidentally added 2 extras. When, as a result, premiums were withdrawn for those, I put a stop to it. Ever since I have had to deal with someone from customer service every month, because somehow that stop affected my remaining policies and now none are withdrawing from my account. I have given all the information needed, verbal on the phone, via fax and via postal service to remedy this issue. My bank also has provided letters and e-mails and fax information, which has been acknowledged by your customer service department as received and yet, my payments are stalled. All I want is to have this working so I can have some peace. I write it in my bank book every month and every month I end up on the phone with someone again, because it is not working. Please, please, please figure out what is going wrong here and fix it!
Ute
