Matthew sent a message to Gerard M. Anderson – Chief Executive Officer of DTE Energy Company – Email Address that said:
Mr. Anderson. I have been a customer of dte for my whole adult life. The bill is under Sarah Gunter my wife at 520 borgess Ave, Monroe mi 48162. Together we have 3 (ages 3,5,13) children. I fell behind and was in a shut off protection plan. Recently I managed to remain on that plan and pay back a great majority of what was owed. Then dte system was down and we had over $300 in payments returned to us and there is no evidence that $205 of that was returned besides dte records. My bank does not show the refund. Now by Bill is back up to almost what it used to be. I was then placed on a new plan, which we followed and for some reason we are facing our electric being shut off. We do not understand why this is happening. I have children in school and no where to go. Please help and look into our concerns, you will find that we have tried to pay,but our payments are being returned due to dte system failures. Thank you. Please help. If you look into this you will see what I am saying is accurate.
