Robert sent a message to Ronald D. Boire ,Chief Executive Officer ,Barnes Noble, Inc. Email Address that said:
Mr. Boire:
I have been a long and faithful customer of Barnes Noble for many years. In October 2014, I purchased a Glowlight e-reader to replace my over five year old Nook Book. In mid-February 2016, the Glowlight stopped working.
I purchased a new Glowlight E-reader which was shipped from Barnes Noble on 2/22/16 received on 2/23/16. I registed the Glowlight E-reader on 2/23/16. In the Glowlight packaging, there was a notice for a $5 credit which was supposed to be applied within 24 hours.
On 2/25/16, I contact Barnes Noble customer service and spoke to Amy. Amy told me that the credit was stopped in January 2016. I questioned why the slip was still in the Glowlight packaging and was told, "Too Bad!". I then asked to speak to a supervisor and was connected to Charles. Charles said that he would honor the credit. I should expect an email with for a $5 gift card within 24 hours.
It is now 2/27/16. I have received no communication from Barnes Noble. I really would rather have a pencil stuck in my eye than call Barnes Noble customer service again. I did send an email requesting the status of the promised gift card.
I would like to notify you about my experience. I will finish reading the books on my Glowlight Nook but will not be using Barnes Noble in the future.
I can buy an Amazon Fire with more capabilities for the half the price of your basic Nook Glowlight as my wife has one.
It should be brought to your attention that you have lost a customer and why this has occurred.
Robert
