Michele sent a message to Martin Brodigan – Chairman and Chief Executive Officer of Ricoh Americas Corporation – email address that said:
Mr. Brodigan,
My name is Michele , Office Manager of the Mount Olive Missionary Baptist Church in Fort Worth, Texas
My concern and serious Problem with Ricoh:
We changed our contract and should have received a credit amount for August 2016. We are still receiving bills for the original amount. I have been calling for 3 months trying to find out what our balance really is and I am constantly being told that the information has not been sent to billing. I have contacted our representative Jane Johnson and Nicole Thomas and to date, I still dont have any answers and still have not received a corrected bill. This is poor customer service and unacceptable. I didn't pay last month's bill because I was awaiting a credit and a new payment amount. I paid August at the original amount and was promised it would be credited, I did not pay September because I received the same OLD contract amount and today received the same OLD contract amount again. We were wanting to purchase other services with Ricoh, but the customer service has been terrible.
I am despite to have this situation resolved. We pay our bills on time like clock work, not knowing what we should be paying it quite ridiculous. I'm constantly being told to just pay it and it will eventually be corrected. Three months without a resolution is beyond my comprehension in regards to Customer Service.
Thank You in advance for your assistance in this matter.
Respectfully yours,
Michele
