Thomas sent a message to Greg D. Carmichael – Chief Executive Officer of Fifth Third Bancorp – Email Address that said:
Mr. Carmichael,
I have been very frustrated with the lack of service from 5/3 bank's customer service department. I've had a small credit card for many years now and will mail in a payment since we now live out of state. Last month we were out of town so I tried to go online to make the payment and the website kept saying to reset the password. After several phone calls and about 2 hours on the phone a supervisor said it was fixed. I made the payment and it looked like it went through. I just received a notice that 5/3 reported the card as late. I tried to go back into the website and it no longer works. It is saying my password needs to be reset and when I go through the reset process it says unable to process, call customer service. I just spent the past 25 minutes trying to reach someone at customer service and again getting different information and being passed around. I was hung up on twice. I DO NOT have time to spend another 2 hours on the phone just to make a credit card payment and I will be paying the card off and closing the account. I have written down names, dates and times and before I take further action with the federal reserve, consumer finance, BBB etc. I would like to ask for this late payment to be reversed as I dont think I should be punished for the incompetency of customer service and the negligence of the website, it clearly does not work. I look forward to your response.
Respectfully,
Thomas
