Chris sent a message to Greg D. Carmichael – Chief Executive Officer of Fifth Third Bancorp – Email Address that said:
Mr. Carmichael,
My name is Chris and I am a Realtor in Franklin, TN. I have a client, as well as myself, and one of the lenders of the Fifth Third branch in Nashville on Donelson Pike that are very confused and irritated at the recent response we have received about a loan that has been sitting in the branches file for over 45 days. We were told yesterday that the loan would not be able to be closed on time, even though they have had it for plenty of time to begin with. The reasoning finally came to light today where they told us that they just didnt have the capacity to get the loan closed. I have never heard of such, and the loan officer told me that she herself has never heard of such.
Now I realize in the grand scheme of things that one loan is not going to make or break your company, but I am just baffled that they would allow this to happen and virtually tell me, my client, and their own loan officer that they could basically care less rather than doing whatever they had to do to get it closed on time. This file has been sitting in their hands too long for something like this to come up at the last minute when we are to technically close on the 26th of April (next Tuesday).
The lender herself told me that this is messing with her personal business because she realizes that I will probably never give her any referrals based on this experience. Truthfully she is probably right. It is sad because it is not necessarily because of her but more so the fact that if her higher ups won't stand on their head for her (their employee) I know they will not stand on their head for my clients, which has become obvious.
I really wish there was something else that could be done but unfortunately I cannot even figure out who has any authority to make something happen. That is why I am reaching out to you. We need help. The seller of the property you all are writing the loan for is demanding that we pay them more money now because of this. My client is forking out as much money as he can to begin with. It is a brand new home and the builder is paying interest. Every month this doesn't close that is more money out of his pockets and more out of his family's pocket as well. This builder builds a couple houses at a time and this money is very valuable to him, his success as a builder, and the well being of his family.
What can we do? What can you do? Please help. i know someone can pull the strings to make it happen and I hope it is important enough to someone that we can make it happen. Thanks for you consideration and I hope to hear back.
Chris
