April sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
I write to you in hopes for a resolution to my issue with my sprint Samsung Galaxy 6s edge. After numerous phone calls since early September to technical support, customer care, and visits to the sprint store. There is still no resolution to the issue. Just tonight I spoke with a Trisha in Technical support who was very helpful but the issue is not resolved. I have been a sprint customer since around 2005 (and got my husband to switch to sprint last year) and no one could convince me to switch. After this current ordeal, I am looking in to other companies for my wireless service.
I appreciate any assistance you can give to me in this matter, I would like to get a replacement phone of equal or more value without having to pay the deductible or upgrade charge.