Laura sent a message to Brian C. Cornell Chairman of the Board and Chief Executive Officer, Target Corporation that said:
Mr. Cornell, This summer my identity was stolen and 11 credit cards were opened in my name. I have filed all necessary paperwork / affidavits/police report. 10 companies have canceled all charges. Target claimed that they didn't receive my paperwork. I sent it again. Target forgot to notify me when they received it, even though they told me that they would. Target forgot to process the paperwork. Target has not forgotten to send me bills for over $3000 in fraudulent charges. I have made numerous phone calls and have spent hours on the phone with Target. This is time away from my family and my work, and has been going on since this summer. The Red Card dept either doesn't know what they are doing or they are just charging me fraudulently. I called corporate and was told they can't do anything about fraud. I requested not to be transferred to the Red Card department, but they did anyway. I requested information on filing a complaint, but the agent wouldn't give it to me. I don't want any more excuses, promises, or apologies. I want the charges canceled. I would also like to be reimbursed for the excessive amount of time I have had to spend on this.