Paul sent a message to Greg Creed – Chief Executive Officer of Yum Brands – Email Address that said:
Mr.Creed - This email relates to a complaint I made concerning very questionable service at one of the KFC locations at Bodmin, England. - I made a complaint both through your website, and to the UK CE Martin Shuker, who never even bothered to acknowledge the complaint. I later received an email from a Mark who purports to be a "Regional Coach" for Amsric Foods, and whose grasp of writing in the English Language seems somewhat challenged. I provided the details of my complaint, and the details on the receipt, and 5 days later (encompassing a weekend) received an email inferring that that the person in the "Team" responsible had been "fully retrained". As the complaint indicated that a number of people were involved in the debacle that passed as customer service you can understand by complete disbelief that you could organise, and completely retrain even an individual in less than 3 days!! In addition, the response I received also indicated that Mr.Povey hadn't even done me the courtesy of reading the complaint properly, and this simply contributed to my suspicions that I was being fed a complete pile of Bullshit as a reply.
Is this the ethos that you engender within the Yum!Group, and KFC in particular? I would welcome your personal thoughts on this matter.
Regards, and Compliments of the Season to you and your Teams at Yum!